Terms and Conditions
- Terms and Conditions
1. Single Shop License
Themes are licensed to use for a single store only, whether the themes are published or not.
You are not permitted to transfer or sell a Theme to any other person’s store on Shopify or elsewhere.
You may modify the Theme to suit your store. Shopify may add or modify the footer that refers to Shopify at its discretion. The intellectual property rights of the Theme remain the property of ThemeGoal.
You may not share, resell, barter, trade or give away ThemeGoal code in whole or part, with or without modification to any store other than the one it was originally licensed to. If ThemeGoal discovers unauthorized distribution of its intellectual property, the original license may be voided without refund and all stores using the original code or unauthorized copies must cease using them immediately.
Theme "styles" or "presets" are considered to be part of a theme. Using one theme style or preset on one store and another style or preset on another store without paying a separate licensing fee is a violation of the licensing terms and conditions.
ThemeGoal reserves the right to cancel any license, at its sole and final discretion, and without refund.
You are permitted to transfer a theme to a second one of your own stores if you close your first store. Transferring a theme license may require contacting support, so please allow 1-3 business days for processing.
Reselling ThemeGoal themes, with or without modification, is strictly prohibited, whether or not you are the original purchaser or not. ThemeGoal reserves the right to investigate and report unauthorized sales to third party sales platforms using any and all information about the listing, transactions, existing customer databases and information publicly available on the web.
When such sales are discovered, the seller is responsible for notifying all of the purchasers of the unauthorized copies, issuing an automatic full refund and advising the purchasers that the licenses are voided and use of the unlicensed themes may result in their store being shut down or other serious legal repercussions.
ThemeGoal reserves the right to invoice sellers of unauthorized copies of themes at full list price, which is due upon demand.
2. Theme Updates
Our themes are designed to provide an optimized experience on a wide range of devices. While we do our best to ensure that our themes are completely bug free on every device, we will inevitably overlook bugs on occasion. We encourage you to report any issues in our Support Center. We will address as many issues as possible and release updates to our themes as we see fit. If you purchase a theme, you will be eligible for future updates to that theme for the lifetime of your valid license.
3. Technical Support
Our Support Center is an excellent resource for common theme questions and customization tips.
While ThemeGoal will, using its best efforts, provide limited technical support subject to our official support policy, which is incorporated herein, for one year from initial purchase date, support is not guaranteed and ThemeGoal reserves the right to limit support at its sole and final discretion and without notice.
When creating a staff account for ThemeGoal support staff, you are authorizing us to use this login to diagnose, fix or analyze your Shopify account. We are not liable for any disclosures, changes, customizations, or alterations to your shop or its data that may result in lost profits or any special, incidental or consequential damages arising out of or in connection with our products or services, whether these changes are made by our team or through unauthorized access via the account.
Priority support requests must be submitted through the designated form and provide detailed information in order for it to be prioritized. Priority requests do not receive a guaranteed turnaround time and in some cases, it may take longer to receive a reply than a standard request depending on the complexity.
For full details about technical support, please see the ThemeGoal support policy, which is incorporated herein.
4. Refund, Payment and Discount Policy
Since our themes are non-tangible irrevocable digital goods, all purchases are final and not refundable unless otherwise stated.
All discount codes must be used at time of purchase. No adjustments can be made after purchases are completed. ThemeGoal-issued discount codes valid only on themegoal.com and not on the Shopify Theme Store (themes.shopify.com).
Discount codes are non-transferrable, may be quantity controlled and subject to eligibility requirements. Limit one discount per order. ThemeGoal reserves the right to discontinue or modify any discount at any time without notice.
ThemeGoal reserves the right to adjust orders or limit future support on theme purchase that have been found to be processed with ineligible discount codes.
Please be aware that certain payment methods in certain jurisdictions may require additional time to clear and have your theme download released. In general, we recommend using a major credit card instead of bank transfers or electronic checks to avoid any delay.
Upon issuance of refund, the theme license will be voided and all copies of the theme must be deleted from Shopify stores, whether published or not. Limit one refund per customer or agency.
In the event a customer issues a chargeback against ThemeGoal, the theme license is immediately voided and the customer must delete any and all copies of the theme, whether in development or production status. If the result of the chargeback investigation is found to be in favor of ThemeGoal, ThemeGoal reserves the right to charge a fee to cover its costs associated with the chargeback.
ThemeGoal reserves the right, at its sole and final discretion, to revoke the license of any store owner at any time without notice upon providing a full refund of the original purchase price (less any discounts). In these situations, the theme must be removed from the merchant store and all electronic copies, including non-production and backups, be destroyed.
All purchase prices are denominated in U.S. dollars. Purchases made using accounts that are domiciled in other countries made incur international transaction fees as outlined by the card issuer's terms and conditions. ThemeGoal has no control over such fees and cannot provide refunds or credits for these fees.
5. Warranty and Limitation of Liability
You expressly understand and agree that ThemeGoal shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use our products.
Our themes and apps are sold and provided "as is." We don't guarantee that they will function exactly as you wish or be compatible with third party plugins or apps from the Shopify App Store.
Neither ThemeGoal, nor any of our affiliates, independent contractors or employees will be liable or have responsibility, of any kind, for any loss or damage, of any kind, that you incur because of an interruption or failure of your website or use or misuse of our products. We will not be liable or have responsibility for any third-party attacks, viruses, or malicious software that may affect your website or your computer.
ThemeGoal does not guarantee that its themes are compliant with any local, national or international laws or regulations, including but not limited to the Americans with Disabilities Act, General Data Protection Regulation or Children's Online Privacy Protection Act. By purchasing or using ThemeGoal themes, you are accepting sole responsibility for compliance with any laws or regulations. ThemeGoal cannot advise store owners on compliance issues.
6. Content Disclaimer
ThemeGoal provides a variety of complimentary content that offers various advice on a wide variety of subjects, including themes, design, coding and business best practices.
Although reasonable efforts have been made to ensure the accuracy and completeness of this content, ThemeGoal provides this content "as is" and expressly disclaims any warranties, to the fullest extent possible by law, including but limited to warranty of fitness or merchantability.
The use of any advice contained herein as at your own risk and ThemeGoal is not responsible for results or lack of results, including but not limited to loss of business or inability to conduct business, that may result as a result of use or non use of portions or all of content provided.
ThemeGoal is not an expert in legal, tax, accounting or business practices and content provided should not be construed as professional advice. Always consult a qualified expert for advice in such matters.
ThemeGoal does not approve, condone or endorse the products, services or other content on stores that use ThemeGoal themes.
7. Browser and Device Compatibility
Although we do not guarantee compatibility on any device or browser, we strive to build our themes to be compatible with the most common modern browsers including the latest versions of Firefox, Safari, Chrome, Microsoft Edge and Internet Explorer 10 and 11, though, in many cases, not all features will be available in Internet Explorer browsers. We also test our themes on various mobile, tablet, and desktop devices.
We are also unable to guarantee that our themes will pass W3C, Google PageSpeed Insights or other validation services.
Any device or browser specific problems should be reported in our Support Center.
8. Governing Law
All disputes arising from the use or non-use of ThemeGoal products and interpretation of any or all agreements herein will be governed by the laws of Canada, province of Ontario. In all cases, ThemeGoal's liability will be limited to the total purchase price and without regard to consequential or punitive damages.
We reserve the right to make changes to our terms and conditions or our prices without notice. Where allowed by law, changes made to our terms and conditions become retroactively applied to all customers, no matter when the purchase was processed. Our most current terms and conditions can be found at https://themegoal.com/pages/terms-and-conditions.